'You are the Face of your Workplace' class available through SDSU Extension

South Dakota State University Extension
Posters from the Oglala Lakota Housing workshop showing the most-important parts of each participant's job.

Sometimes getting back to the basics is a great place to start.

In a new workshop offering from SDSU Extension Community Vitality, a business or other entity can make sure their employees are all hearing the language of how important critical skills are to the workplace.

Called, “You are the Face of your Workplace,” this workshop focuses on the importance of each employee in the success of a business, organization or institution.

So, what are critical skills? Critical skills are a set of skills that influence how well you can interact with others. Critical skills make it easier to form relationships with people, create trust and dependability and lead teams.

You may often hear critical skills called “soft skills,” but these skills are anything but soft. They are critical to being successful in the workplace, or on teams within organizations, which is why SDSU Extension decided to call them critical skills.

Class format

This one-day class is full of interactive experiences, lively discussion and looking inward at personal styles. The day can be adjusted to fit schedules, but typically an employer sets up logistics, including room space, meals and snacks and recruiting employees to the training.

A pre-and-post test gauges employee learning from the day. We highly encourage employers or managers to attend at least parts of this workshop. And, like many of our other programs, this workshop can be customized to meet your needs. A schedule for the day-long workshop might look something like the example schedule below:

Morning topics

  • What is the most-important thing you do at work?
  • High-quality customer service
  • Learning and using your personality style to communicate

Afternoon topics

  • Communication
  • Respect and responsibility
  • Conflict management
  • Dress for success
  • Time management

Interested in bringing this program to your community? Contact Peggy Schlechter or Kari O’Neill at SDSU Extension for more information.